{"id":6264,"date":"2022-06-13T17:15:48","date_gmt":"2022-06-13T17:15:48","guid":{"rendered":"https:\/\/paresbalta.com\/faq\/"},"modified":"2024-05-30T11:53:21","modified_gmt":"2024-05-30T09:53:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/paresbalta.stg.uzero.cat\/ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
<\/div>

Preguntes freq\u00fcents<\/h1>\n\n
<\/div>\n\n

Aqu\u00ed donem resposta a aquelles preguntes que poden sorgir amb m\u00e9s freq\u00fc\u00e8ncia. Si tens m\u00e9s dubtes, posa\u2019t en contacte<\/a> amb nosaltres.<\/h2><\/div><\/div>

A quins pa\u00efsos enviem?<\/h4>

Europa:<\/strong> Espanya (amb restriccions veure a sota), Portugal, Alemanya, \u00c0ustria, B\u00e8lgica, Bulgaria, Cro\u00e0cia, Dinamarca, Eslov\u00e0quia, Eslov\u00e8nia, Est\u00f2nia, Finl\u00e0ndia, Fran\u00e7a, Gr\u00e8cia, Holanda, Hongria, Irlanda, It\u00e0lia, Letonia, Litu\u00e0nia, Luxemburg,  Malta, Pol\u00f2nia, Rep\u00fablica Txeca, Romania, Su\u00e8cia i Xipre.
Am\u00e8rica<\/strong>: EUA (amb restriccions, consultar el seg\u00fcent punt).
\u00c0sia<\/strong>: Per concretar el cost d’enviament, si us plau posa\u2019t en contacte amb nosaltres a trav\u00e9s del formulari<\/a> <\/p>\n\n

Si no trobes el teu pa\u00eds a la llista, posa\u2019t en contacte amb nosaltres a trav\u00e9s del formulari<\/a> i t\u2019ajudarem a aconseguir els nostres vins.<\/p><\/div><\/div>\n\n

Restriccions d’enviament<\/h4>

Actualment no podem enviar a:

Espanya:<\/strong> no servim directament a les Can\u00e0ries, Ceuta ni Melilla.
Estats Units: <\/strong>Els enviaments de vi no s\u00f3n possibles als estats seg\u00fcents (els enviaments d\u2019oli d\u2019oliva es poden enviar a tots els estats dels EUA): Alabama, Kentucky, Mississip\u00ed i Utah. Per als enviaments a Alaska, Hawaii i Puerto Rico, hi ha un c\u00e0rrec addicional de 120 $ per caixa.
Su\u00efssa, Noruega i Regne Unit: <\/strong>Per concretar el cost d’enviament, si us plau posa\u2019t en contacte amb nosaltres a trav\u00e9s del formulari<\/a> 
<\/p><\/div><\/div>\n\n

\u00bfQuant trigar\u00e9 a rebre la meva comanda?<\/h4>

Espanya (Pen\u00ednsula): <\/strong>el termini habitual \u00e9s de 24h a 72h laborables.
Espanya (Balears): <\/strong>de 7 a 10 dies laborables.
Europa: <\/strong>de 3 a 10 dies laborables.
Estats Units:<\/strong> de 4 a 6 setmanes. Degut a situacions excepcionals fora del nostre control, els enviaments es poden demorar entre 6 i 8 setmanes.
<\/p>\n\n

Aquests terminis s\u00f3n orientatius i poden veure\u2019s afectats per situacions poc habituals tals com problemes d\u2019estoc o problemes amb el transport. En cas que els terminis no fossin els habituals, ens posar\u00edem en contacte amb tu per indicar-te una nova data aproximada d\u2019entrega.<\/p><\/div><\/div>\n\n

Per qu\u00e8 \u00e9s convenient comprar caixes de 6 ampolles?<\/h4>

El cost del transport es calcula per caixes completes de 6 ampolles. No \u00e9s necessari que les 6 ampolles siguin del mateix vi, es poden barrejar diferents vins, caves i oli en una mateixa caixa. Per\u00f2 s\u00ed que \u00e9s recomanable que el nombre total d\u2019ampolles de la comanda sigui m\u00faltiple de 6 ja que \u00e9s la forma m\u00e9s segura de realitzar l\u2019enviament.<\/p>\n\n

En al cas dels enviaments a Estats Units<\/strong>, la quantitat de vins o caves requereix ser m\u00faltiple de 6.<\/p><\/div><\/div>\n\n

Qu\u00e8 passa si es trenca una ampolla? Els enviaments s\u00f3n segurs?<\/h4>

El nostre embalatge de cart\u00f3 est\u00e0 especialment dissenyat per protegir les ampolles durant el transport i minimitzar la possibilitat de trencament. No obstant aix\u00f2, les ampolles de vidre s\u00f3n fr\u00e0gils i ocasionalment es trenquen.<\/p>\n\n

Tots els enviaments estan garantits i compten amb una asseguran\u00e7a contra p\u00e8rdua o trencament pel 100% del seu valor, aix\u00ed garantim la perfecta entrega del producte adquirit.<\/p>\n\n

En cas de trencament, la comanda es reposar\u00e0 sense cap cost pel client.<\/p><\/div><\/div>\n\n

Com puc fer seguiment de la meva comanda?<\/h4>

Quan finalitzis la compra rebr\u00e0s un e-mail de confirmaci\u00f3. Un cop la tinguem preparada, avisarem al transportista perqu\u00e8 passi a recollir-la. Tan bon punt tinguem el n\u00famero de seguiment de l\u2019enviament, t\u2019ho comunicarem per correu electr\u00f2nic.<\/p><\/div><\/div>\n\n

Data i hora d\u2019entrega?<\/h4>

Si per algun motiu necessites que fem l\u2019entrega en una franja hor\u00e0ria determinada, especifica-ho al camp d\u2019observacions del formulari de compra.<\/p><\/div><\/div>\n\n

I si no soc a casa?<\/h4>

Si no ets a casa quan intentem fer l\u2019entrega, el transportista et trucar\u00e0 o et deixar\u00e0 una nota per a realitzar una segona entrega.<\/p><\/div><\/div>\n\n

Vull una anyada antiga dels vostres vins<\/h4>

Si est\u00e0s buscant alguna anyada especial o quelcom que no trobes a la web, posa\u2019t en contacte amb nosaltres a trav\u00e9s del formulari.<\/a><\/p><\/div><\/div>\n\n

Comprar la mel de Par\u00e9s Balt\u00e0<\/h4>

Una ampolla de vi o oli equival a 3 pots de mel en pes i espai. Per aquest motiu, el preu del transport \u00e9s igual per 1 i 3 recipients de mel. No es pot enviar mel als Estats Units.<\/p><\/div><\/div>\n\n

No recordo la meva contrasenya i no puc accedir al meu compte<\/h4>

Si no recordes la teva contrasenya, adre\u00e7a\u2019t a aquest enlla\u00e7<\/a> per a recuperar-la.<\/p><\/div><\/div>\n\n

Com puc modificar les meves dades personals (e-mail, adre\u00e7a, tel\u00e8fon\u2026)?<\/h4>

Per modificar qualsevol dada personal has d\u2019accedir al teu compte<\/a> i despr\u00e9s entrar a detalls del compte.<\/p><\/div><\/div><\/div><\/div>

<\/div>","protected":false},"excerpt":{"rendered":"

Preguntes freq\u00fcents Aqu\u00ed donem resposta a aquelles preguntes que poden sorgir amb m\u00e9s freq\u00fc\u00e8ncia. Si tens m\u00e9s dubtes, posa\u2019t en contacte amb nosaltres….<\/p>\n

Llegeix m\u00e9s from FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6264","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"paresbalta.stg.uzero.cat","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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